Order help

Q: Is it safe to purchase product via your website?

Yes, it is very secure to do business with us. The Payment platforms we utilize is RegNow, which is branch companies belong to Digital River. Via this secure payment platforms with SSL encryption, the order of your private information, such as credit card number, addresses and so on will be saved as well as confidential information and will never be disclosed without your specific permission.

Q: What payment method do you accept?

We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal - USD Only, Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice, and Purchase Order. If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

Q: Which currency do you accept?

We support many currencies, such as AUD, EUR and so on. You could select the currency you like in Shopping Basket page.

Q: Can I order without a credit card?

In addition to Credit Cards, we accept Checks, PayPal, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer, select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

Q: Should I put spaces or dashes in the Credit Card number?

No. Your card number should be entered in as a continuous string of numbers.

Q: How can I know my order is processed successfully?

Commonly, once your order is processed, you will receive a confirmation email sent from RegNow. This email indicates your order has been processed. And after this email, you will also receive a registration email from our team very soon. If your order is placed from RegNow, you can go to this page: http://www.regnow.com/order_lookup.html

Q: What if I have questions with the program?

First, we suggest customers to read the help documentation carefully to know the program's completely. If you have any questions or meet any problems, you can first read our FAQ and user guide. You also can contact support team for assistance. For more information, please click here.

Q: What if I have not received my program?

If you have not received registration e-mail in time, please first check if your order has been processed. If you ordered the program via RegNow, you could check it here: http://www.regnow.com/order_lookup.html

For RegNow order http://www.regnow.com/faq.html